FAQ

Shopping Questions

Do you ship worldwide?

Las Wayuu ships worldwide, the delivery time for orders vary from country to country. Orders have a delivery time of approximately 2 weeks for the United States and Europe, if you would like to know more, please email us at hola@laswauu.com.

How can I use a coupon code?

You can add the coupon code on the View Cart page or in Checkout Page. Please note, all coupons have an expiry date if possible use yours as soon as possible.

Do I need an account to place an order?

No, however we recommend that you register for a Las Wayuu account so that you can start adding your favourite pieces to your wishlist and easily place an order.

How can I request a refund?

You have the right to return all products you have bought from www.laswayuu.com for a full refund or exchange within 30 days of receiving them. All items have to be unused with labels and packaging intact. For proceeding with the refund contact us by email.

Payment Questions

Which payment methods do you accept?

We accept the most popular payment methods, by credit card (Visa, Mastercard, American Express, Maestro, etc.), Paypal and bank transfer.

Which currencies can I shop in?

The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

When will my card be charged?

If you pay by debit card or PayPal, our time will take the payment at the point your order is placed on our website. If you pay by credit card, full payment is usually taken once your order is ready for shipping..

Will my personal details stay safe

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Las Wayuu Privacy Policy.

Shipping and Taxes

How much will I be charged for shipping?​

All the shipping information will appear at the checkout information. Free shipping worldwide for orders over $100.

How can I use a coupon code?

Once your order details are confirmed, your item will be carefully prepared and sent on its way within 2 business days. Delivery will normally take 2-7 days after dispatch, depending on your location and chosen shipping method. We will keep you updated with tracking information and an estimated delivery date. You can also follow the progress in your Las Wayuu account under My Orders. .

Will I have to pay customs fees?

Not all countries have customs fees, our orders are shipped from Colombia and in some cases from Europe. We advise you to consult the tax before placing the order.

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Free worldwide shipping over $99